Last updated: May 11, 2026

When we say Unlimited on the MoaTails Premium plan, we mean it the way most people mean it: no real user will ever hit a wall. But "infinity" does not exist in cloud software. We keep soft fair-use ceilings so a single account cannot accidentally (or deliberately) consume resources at a scale that affects everyone else.

This page exists so you know what those ceilings are.

What "Unlimited" looks like in practice

On the Premium plan, the soft ceilings sit at roughly:

10,000 pets per account
1,000,000 activities per pet (food logs, walks, medication doses, appointments, weights, every entry combined)
100 collaborators per pet
20 devices signed in to one account at a time — when you sign in on a 21st device, the oldest sign-in is rotated out automatically

The number of documents per pet is bounded only by your storage cap (below), so there is no separate document count to track.

If those numbers seem absurd, that is the point. A pet parent with three dogs, a senior cat, and a careful medical log will not approach any of these in a lifetime. A foster home cycling through forty pets a year for a decade still does not get close. We picked numbers that protect the system from runaway use without putting a wall in front of normal use.

The one limit that is genuinely capped

Storage: 10 GB on Premium, 1 GB on Plus, 50 MB on Free.

Storage is the one resource we do not market as unlimited, because storage cost is real and your bill is paid in actual bytes. Photos, vet PDFs, document scans, every attachment counts. The cap is the same on every tier in concept; only the number changes.

What happens if you approach a ceiling

Long before you hit any cap, the app will warn you in plain language. At around 80% of your storage cap or per-pet activity cap, you will receive both an email and an in-app notification (visible in the Notifications screen). You will have time to tidy things up, delete what you no longer need, or get in touch with us. We will never silently block a save or quietly cut you off.

If you legitimately need more

The whole point of these numbers is that real people do not hit them. But some users genuinely do: a rescue organisation taking in two hundred animals a year, a pet sitter running a small business with sixty clients on the books, a veterinary clinic piloting MoaTails for record sharing.

If that is you, email us at hello@moatails.com. Tell us what you are doing. We do not have a corporate-sales process or a long form to fill out. We will figure out an arrangement that works for both sides, often on the same day.

Your data is always yours

This one matters more than any number on this page: we will never lock you out of data you have already created.

If your usage exceeds a ceiling and you do not upgrade or contact us, you still keep full read and edit access to everything you have already added. You can delete things to come back under cap. You can export everything from Settings → Privacy & Data → Export My Data whenever you want, on any tier, including Free, no questions asked. The export is a single ZIP archive containing your account data as JSON together with the original photos, PDFs, and other attachment files you uploaded. We just will not accept new writes past the ceiling until something changes.

This is not a marketing promise. It is a product rule written into the code, and the place to verify it is your own account: try a downgrade and watch your data stay exactly where it is.

Changes to this policy

We can revise these numbers when our infrastructure changes. If we ever lower a ceiling, we will email every affected account, give plenty of notice, and never apply the lower limit retroactively to existing data. The "Last updated" date at the top of this page reflects the most recent change.

Questions? Email hello@moatails.com. A human reads every message.